Not Your Typical 3PL Warehouse
Kitzuma’s goal is to modernize how bikes move across the world, by creating the world’s first purpose-built logistics platform for cyclists and the cycling industry
Services
Warehousing &
Storage
Assembly &
QC
Small Package, Freight,
& LTL Shipping
Warranty & Customer Support
eCommerce &
B2B Fulfillment
Direct Integration
Options
Custom Solutions for the Bike Industry
Partnering with Kitzuma allows businesses to focus on their core competencies while benefiting from the expertise and resources of a dedicated logistics partner.
Key Service Features
E-Bike Specific Shipping and Expertise
Certified for hazmat and Li-Ion battery shipping, and experienced in servicing and replacing e-bike batteries, motors, and drive units. Best in class LTL and small packages rates for shipping e-bikes of all sizes.
Warranty Support
From full service customer facing support for warranties and returns, to return authorization processing. Kitzuma's 3PL services can handle all of your post-sales customer support. We can brand our support center to match your guidelines, so customers receive a seamless experience.
Integration and Order Management
Flexible, two-way integration options with your ERP or sales management systems. We have flexibility in process and integrations to meet changing customer needs, new product launches and development, and updates in operational requirements.
Technology Driven Approach
First and foremost, we are a technology driven company; adaptable and flexible to meet your needs. We provide complete transparency and visibility of your inventory and supply chain on demand.
Order Fulfillment
All orders are picked, packed, and shipped out on the same day. Kitzuma is prepared to process your orders within a few hours, ensuring that your customers have their products shipped that day.
3PL Services
Kitzuma provides 3PL brokerage services specializing in coordinating transportation solutions for businesses in the cycling industry. As experts in the transportation field, Kitzuma has established strong connections with carriers, enabling us to secure competitive rates for our clients.
Inventory Accuracy
Kitzuma is dedicated to ensuring inventory accuracy by utilizing state-of-the-art technology allowing for real-time tracking and management of inventory levels.
Order Accuracy
Kitzuma recognizes the significance of accurate order fulfillment on every occasion. Our investment in cutting-edge technology enables us to meticulously monitor each item in our clients' inventory, from arrival at the loading dock to the point of packing and shipping.
